VEBNEST will not sell, distribute, reveal, or otherwise make available any customer information. We contribute our time and help to anti-spam organizations. We are involved 100% in prosecuting spammers. Should we need to contact you directly regarding your specific account or service we will do so via email only. If you are a member of our forum, you may receive mailings from us, as required to receive server announcements. You are free to request to not receive notifications/emails at any time from within your user panel at our forum.
Important Note about WikiLeaks
We don’t allow any company or individual, who wants to host wikileaks or such kind of websites at our servers. If any of client or client of client found than all of his accounts will be terminated without any notification.
30 Day Guarantee Statement (Only for Web Hosting Service)
Shared Hosting Accounts/Reseller/Master Reseller Hosting
If for any reason you are unhappy with the services you receive from VEBNEST during the first 30 days of service (Only Web Hosting), you may request in writing via email or via billing system.
You must also state a detailed reason as to why you are cancelling (as we request for any cancellation). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.
If client violated the terms and conditions and suspended in that case refund will not be offered also if He/She asked for cancelation and than agreed to continue using services can’t ask second time for refund.
If client asked for any work during the 30 days like website transfer etc.. he/she has to pay the admin fee 65$/hour as you are no more willing to use our services so all free support for which you were entitiled will be no more free so he/she has to pay expenses.
* Domains Not Refundable (in case of charge back or full refund including domain fee VEBNEST.com will have right to delete the domain or sell it to anyother company to cover losses.)
* VPS & Dedicated Servers are Not Refundable in any case
* Website and Billing Software Not Refunable
* Refund is only applicable on first 30days of first time product purchase no refunds for upgrades, or any other product/account purchase. Its just first time for new signups.
All new web hosting accounts purchased on are not set up instantly by our system. It will be needing activation by a team member pending security check and you will receive two (2) emails including login details after your purchase activation. Due to unforeseen complications with various mail servers and any connection problems between your ISP and VEBNEST, this process may sometimes be delayed.
When you subscribe to our services, you are subscribing to a pre-paid service. All payments will be charged using Visa/Master Credit Cards or Paypal, Moneybookers or Payza or Liberty Reserve or Western Union or Bank Wire. Renewal notices are sent severals times via email from 7 to 15 days before the renewal date. Accounts 5 days past due will be disabled. Accounts 15 days past due will require a $10.00 USD fee to enable. We may terminate account anytime due to pending invoices or non payment. We only accept VISA/MASTER Cards,Payza,Liberty Reserves, PayPal ,Moneybookers Western Union,and Bank Wire Transfer for payment of services. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Please address any questions regarding payment to VEBNEST sales.
Master Reseller Accounts – If you wish to cancel your services, you must write to sales or request a Cancellation from your clientarea.
If you cancel your account and your payments still continue for any reasons such as
1) by fault of VEBNEST staff
2) by fault of the payment processor
3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
If, for any reason, VEBNEST detected that you are violating the terms or found in misbehave activities or talking against website to defect the reputation of company your account could be get suspend and you will have to Fax, Email some documents with a letter in which you will accept your mistake and will promise not do it again + 50$ fine which will not be refundable and challengeable. All suspended accounts will subject to deletion after 7 days if we not get the required documents and payment on time.
Important Note: If we found any reseller/alpha reseller/master reseller’s client tried to contact us regarding help again and again which is duty of the reseller/master reseller/alpha reseller we will suspend all of the accounts without notice and 100$ will be fine to the main owner which will not be refundable. So your clients are your responsibilities either they are your reseller, master reseller or shared hosting clients. And clients of your clients also your or your clients responsibilities simply in any case any of your direct or indirect client contacted us and tried to threat or try to ask for help your account will be subject for suspension. And we are not responsible for your or your clients or clients of client data losses in any mean.
If, for any reason, VEBNEST fails to deliver said services, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces VEBNEST to suspend or terminate your services prematurely.
In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
VEBNEST believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their files): racism or prejudice due to color, creed, or belief; profanity or obscene language towards anyone but yourself; any violent/malicious content. We do not allowany kind of adult content as well. We prefer that you self-govern your content and are responsible as to what your website provides. We do not have the resources and time needed to govern our servers constantly which have growing and evolving content. However, if VEBNEST is made aware of any questionable content on a VEBNEST-hosted site, we will address the concerns directly with you and seek an amiable resolution. If anyone contacts us about content they have found on a VEBNEST server that copyrights their own material or that they wish to be removed, we require legal documentation to take any further action. We do not allow Web Proxy Services / Scripts or file hosting services on our Server. No remote uploading/processng scripts usage like rapidleech, Phpmusicsearch, rapidshare premium link generator etc etc are not allowed in our server. Torrent seeding using torrentflux or similar script may also cause a suspention in our network immediately. You are also not allowed to host an Image Hosting site with us which takes lots of cpu resources and abuse the server memory.
You can’t offer free hosting its totally prohibited if found your account will be suspended or terminated with or without notice.
You can’t use hosting for filesharing scripts or purpose.
VEBNEST is not responsible for data backups. All customers including web hosting, resellers, vps and dedicated servers clients are requested to keep their backups upto date. In case of any server fault or hacking VEBNEST will not be responsible for any data loss or damages.
VEBNEST will not be responsible for any downtime and impact of that downtime on clients business due to any reason. Web servers can be crashed, stop working, get hacked etc… So please keep your backups always upto date to avoid any data loss and damages.
Opt-in Email Marketing
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is “opt-in”. By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. If we find your account trasnmitting email to persons that did not authorize such activity, that is grounds to suspend and terminate your site. Note: On the flip side, the joining of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before taking any steps so that you will not be a victim of spam from second and third parties of such lists.
UCE, UBE, Spam
VEBNEST has a zero tolerance policy regarding unsolicited commercial email (UCE) and unsolicited bulk email (UBE) also known as “spam”. The definition of spam:
An electronic message is “spam” IF: (1) the recipient’s personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.
You will be cited with “UCE/UBE Abuse” if you send any email to persons who have not specifically asked to receive email from you. The sending origin of such email is irrelevant. Upon confirmation of abuse, any VEBNEST customer engaging in this practice will have their service suspended. Not only does spam place a strain on the server that can negatively effect that server’s uptime record and performance record, you subject that server to the possibility of being blacklisted.
If your site will be sending mailings out to subscribers, this is a checklist of what you are required to do:
# You must not try to hide, forge or misrepresent the sender of the e-mail and sending site of the e-mail.
# Bulk mailings must specifically state how the persons’ e-mail addresses were obtained and must indicate the frequency of the mailing.
# Bulk mailings should contain simple and obvious unsubscribe mechanisms. We recommend that this be in the form of a working link to a one-click unsubscribe system; however, a valid “reply to:” address may be used instead.
# All subscription based e-mail must have valid, non-electronic, contact information for the sending organization in the text of each e-mail including either a phone number or physical mailing address.
# All bulk e-mail must be solicited, meaning that the sender has an existing and provable relationship with the e-mail recipient and the recipient has not requested not to receive future mailings from the sender. Documentation of the relationship between the sender and the recipient must be made available to AOL upon request.
Prohibited Uses of VEBNEST Hosting Systems and Services Regarding Spam
# Sending Unsolicited Bulk Email (”UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through VEBNEST servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on VEBNEST servers, is prohibited. VEBNEST accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
# Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by VEBNEST customers must be Closed-loop (”Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any VEBNEST-hosted domain, or referencing any VEBNEST account, is prohibited.
# Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.
VEBNEST, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall VEBNEST be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products provided through your web site. We are not responsible for any content on any server in our network and will not take any action against any questional material or action until the website in question is brought to our attention by emailing us.